Privacy Policy


Welcome to Tixbox. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Data We Collect

We collect the following categories of personal data from you:

  • Contact information: Full name, email address, phone number, and mailing address.
  • Payment Information: Credit card details, bank account information, or other payment-related data.
  • Event Preferences: Information related to events you’ve shown interest in, attended or purchased tickets for.
  • Communication Data: Records of communications with us, including emails and messages.

Personal Data Use

We use personal data for the following purposes:

  • Ticketing Services: Process ticket purchases, reservations, and deliver tickets to you.
  • Communication: Send event-related communications, updates, and customer support responses.
  • Marketing: Send promotional emails about upcoming events, special offers, and related services.
  • Analytics: Improve our services by analyzing usage patterns and customer preferences.
  • Compliance: Fulfill legal and regulatory obligations.

Data Security Measures

We are committed to ensuring the security of your personal data:

  • Encryption: We use industry-standard encryption for data transmission and storage.
  • Access Controls: Access to personal data is restricted to authorized personnel who require it for their duties.
  • Security Audits: Regular security assessments are conducted to identify and address vulnerabilities.

Data Sharing

We may share your personal data with the following parties:

  • Third-Party Service Providers: Trusted partners who assist us in delivering our services, such as payment processors and customer support providers.
  • Event Organizers: For event-related communications and coordination.
  • Legal Authorities: When required by law or in response to lawful requests.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Upon expiry of the retention period, data will be securely deleted or anonymized.

Marketing Communications

We will only send you marketing communications with your explicit consent. You can opt out of these communications at any time by following the instructions provided in the communication.

Cross-Border Data Transfer

If your personal data is transferred outside Malaysia, we will ensure that adequate safeguards are in place to protect your data as required by PDPA.

Updates to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on our website.


By using our services, you acknowledge that you have read, understood, and agreed to the data protection practices described in this Privacy Policy.