Terms and Conditions

Please carefully read the following terms and conditions before purchasing tickets. By purchasing tickets, you agree to be bound by these terms.


Welcome to Tixbox. These terms and conditions (“Terms and Conditions”) apply to the Platform, BSX BOX Sdn Bhd (202201014270), and all of its affiliate-operated Internet sites which reference these Terms and Conditions. Tixbox, a ticketing platform (“The Platform”), is a subsidiary brand of BSX BOX Sdn Bhd, a company incorporated in Malaysia under registration number 202201014270 and having its registered address at No 19, Jalan Laksamana 12/1, Seksyen 12, 40100 Shah Alam, Selangor Darul Ehsan, Malaysia.

By accessing Tixbox, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. Tixbox reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Platform with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Platform following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

Ticket Purchase and Delivery

  • The ticket price varies according to each designated zone. All prices are quoted in Ringgit Malaysia (RM).
  • Tickets are available for purchase online and at authorized physical outlets. They are sold on a first-come, first-served basis and are subject to availability.
  • Once purchased, tickets are non-refundable, non-exchangeable, and non-transferable unless the event is canceled or rescheduled.
  • E-tickets will be sent to the email address provided during the purchase. Physical tickets may be available for pickup at designated locations and on the event day.
  • No exchange, cancellation, refund, transfer, or resale of tickets will be made under any circumstances except pursuant to conditions under Event Cancellation or Postponement.
  • No third-party collection is allowed unless an Authorization Letter is issued by the Purchaser and presented to organizers upon ticket collection. The resale of tickets is prohibited. Organizers reserve the right to cancel any tickets that have been resold. 
  • Those who purchase the ticket will be given the wristband (upon event requirement) which should be worn at all times. Damaged or lost wristbands will not be allowed to enter the premises.

Entry and Identification

  • Event organizers will clearly communicate the ticket counter’s closing time well in advance through event promotions, ticketing platforms, and signage at the venue. We encourage attendees to arrive early.
  • Valid identification matching the name on the ticket may be required for entry.
  • Latecomers may be admitted at the discretion of event management. A customer service desk or designated personnel will be available on-site who can assist latecomers with ticketing issues, such as retrieving pre-purchased tickets or assisting with last-minute sales.
  • Ticket Holder agrees to submit to any search for any prohibited items including but not limited to weapons, knives, ammunition, explosives, scissors, large umbrellas, helmets, air horns, fireworks, glass bottles, flammable liquids, glitter bombs, laser pens, cigarettes and controlled, dangerous and illegal substances for safety purposes.
  • The Ticket Holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during, or subsequent to the actual event, including any death, personal injury, loss, damage, or liability.

Late Entry

We encourage all attendees to arrive promptly to make the most of their experience. However, we understand that unforeseen circumstances may cause attendees to arrive after the event’s scheduled start time. To ensure a smooth experience for both latecomers and fellow attendees, we have established the following late entry policy:

  • Cut-off Time: Latecomers will be admitted up to 15 minutes after the event’s official start time.
  • Seating: Latecomers may be required to wait for a suitable break or intermission before being seated. Please note that late seating may be subject to the discretion of event staff to minimize disruptions.
  • General Admission: For events with general admission seating or standing, latecomers will be directed by event staff to available seats or standing areas without causing disruptions to other attendees.
  • Ticket Verification: Latecomers must present a valid event ticket for entry. If you have an electronic ticket, please ensure it’s accessible on your mobile device.
  • No Refund: We have a strict no-refund policy for latecomers. Regardless of the reason for tardiness, we are unable to provide refunds for missed portions of the event.
    Courtesy to Others: We kindly request that latecomers be considerate of other attendees. Please enter the venue quietly and follow the instructions of the event staff.
  • Doors Closing: Once the late entry cut-off time has passed, the venue doors may be closed to minimize disruptions to the event. Latecomers who arrive after this time may not be admitted.
  • Event Duration: While we aim to accommodate latecomers, please be aware that you may miss a portion of the event due to late entry.
  • Late Entry Disclaimer: We reserve the right to adjust the late entry policy as necessary based on the specific requirements of each event.
  • Special Considerations: For special considerations or assistance related to late entry, please approach our on-site customer service desk.
  • Venue-Specific Policies: Please note that venue-specific policies may also apply regarding late entry, and we will adhere to these policies as necessary.

We appreciate your understanding and cooperation in adhering to our event late entry policy. Our goal is to ensure an enjoyable experience for all attendees. If you have any questions or require assistance, please don’t hesitate to contact our customer support team.

Age Restrictions

Events may have age restrictions. It is your responsibility to confirm age requirements before purchasing tickets.

Event Changes

In the event of cancellation or rescheduling, you will be notified through the contact information provided during purchase. Refunds for canceled events will be processed in accordance with the organizer’s policy

Event Behaviour

  • In the event of cancellation or rescheduling, you will be notified through the contact information provided during purchase.
  • Photography and recording policies will be communicated by the event organizer and venue.

Health and Safety

Attendees must follow health and safety guidelines set by the event organizer and venue, which must adhere to the health and safety protocols set by the Ministry of Health Malaysia.

Lost or Stolen Tickets

Lost or stolen tickets will not be replaced. Safeguard your tickets as you would cash.

Event Cancellation

In case of cancellation, the ticket price (excluding service fees) will be refunded according to the organizer’s refund policy.

Ticket Scalping

Ticket resale for profit is strictly prohibited and may result in ticket cancellation.

Limitation of Liability

The event organizer, venue, and ticketing platform shall not be held responsible for personal injury, loss, or damage to property.

Personal Data

  • We are committed to protecting the privacy and security of your personal data. By purchasing tickets, you consent to the collection and usage of your personal data in accordance with our Privacy Policy. 
  • We implement technical and organizational measures to protect your personal data from unauthorized access, processing, or disclosure. This includes encryption, access controls, and regular security assessment.
  • We may share your personal data with trusted third-party service providers who assist us in delivering our services, such as payment processors. These providers are required to comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and maintain appropriate data protection measures.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Malaysia. Any dispute will fall under the jurisdiction of Malaysian courts.


Tixbox reserves the right to update or modify these terms at any time. Any modifications will be published on our website and apply to future ticket purchases.

Copyright and Intellectual Property

Tixbox and all of its components, including but not limited to software, design, text, graphics, logos, button icons, and images, are the intellectual property of BSX BOX SDN BHD and are protected by copyright and other intellectual property laws. Users are prohibited from using any trademarks, service marks, or logos displayed on the Platform without prior written consent from the owner.

Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform solely for the purpose of purchasing tickets for events hosted on the Platform. Users may upload, submit, or post content on the Platform, such as event reviews and comments. By submitting content, users grant Tixbox a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.

Tixbox reserves the right to terminate or suspend a user’s access to the Platform if there is credible evidence of copyright or intellectual property infringement. Tixbox respects the intellectual property rights of others. If you believe that your copyright or intellectual property rights have been infringed upon, please contact us to report the violation.


By purchasing tickets, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Need help?

For inquiries or assistance, please contact our Customer Support hello.tixbox@gmail.com or +6017 711 8945